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Complaints Status

Trend of monthly disposal of complaints
Sr.No Month Carried forward from previous month Received Resolved Pending
1 Apr-17 NIL 2 2 NIL
2 May-17 NIL NIL NIL NIL
3 Jun-17 NIL NIL NIL NIL
4 Jul-17 NIL 1 1 NIL
5 Aug-17 NIL NIL NIL NIL
6 Sep-17 NIL NIL NIL NIL
7 Oct-17 NIL NIL NIL NIL
8 Nov-17 NIL NIL NIL NIL
9 Dec-17 NIL 1 NIL NIL
10 Jan-18 1 NIL 1 NIL
11 Feb-18 NIL NIL NIL NIL
12 Mar-18 NIL NIL NIL NIL
13 Apr-18 NIL 2 2 NIL
14 May-18 NIL NIL NIL NIL
15 Jun-18 NIL NIL NIL NIL
16 Jul-18 NIL NIL NIL NIL
17 Aug-18 NIL NIL NIL NIL
18 Sep-18 NIL NIL NIL NIL
19 Oct-18 NIL NIL NIL NIL
20 Nov-18 NIL NIL NIL NIL
21 Dec-18 NIL 2 NIL 2
22 Jan-19 2 1 2 1
23 Feb-19 1 NIL 1 NIL
24 Mar-19 NIL 1 1 NIL
25 Apr-19 NIL NIL NIL NIL
26 May-19 NIL NIL NIL NIL
27 Jun-19 NIL NIL NIL NIL
28 Jul-19 NIL NIL NIL NIL
29 Aug-19 NIL 1 1 NIL
30 Sep-19 NIL NIL NIL NIL
31 Oct-19 NIL NIL NIL NIL
32 Nov-19 NIL NIL NIL NIL
33 Dec-19 NIL NIL NIL NIL
34 Jan-20 NIL NIL NIL NIL
35 Feb-20 NIL NIL NIL NIL
36 Mar-20 NIL NIL NIL NIL
37 Apr-20 NIL NIL NIL NIL
38 May-20 NIL NIL NIL NIL
39 Jun-20 NIL NIL NIL NIL
40 Jul-20 NIL NIL NIL NIL
41 Aug-20 NIL 1 1 NIL
42 Sep-20 NIL NIL NIL NIL
43 Oct-20 NIL NIL NIL NIL
44 Nov-20 NIL NIL NIL NIL
45 Dec-20 NIL NIL NIL NIL
46 Jan-21 NIL NIL NIL NIL
47 Feb-21 NIL NIL NIL NIL
48 Mar-21 NIL NIL NIL NIL
49 Apr-21 NIL NIL NIL NIL
50 May-21 NIL 1 1 NIL
51 Jun-21 NIL NIL NIL NIL
52 Jul-21 NIL 1 1 NIL
53 Aug-21 NIL NIL NIL NIL
54 Sep-21 NIL 1 1 NIL
55 Oct-21 NIL 3 3 NIL
56 Nov-21 NIL NIL NIL NIL
57 Dec-21 NIL 1 1 NIL
58 Jan-22 NIL NIL NIL NIL
59 Feb-22 NIL 1 1 NIL
60 Mar-22 NIL NIL NIL NIL
61 Apr-22 NIL NIL NIL NIL
62 May-22 NIL NIL NIL NIL
63 Jun-22 NIL NIL NIL NIL
64 Jul-22 NIL NIL NIL NIL
65 Aug-22 NIL NIL NIL NIL
66 Sep-22 NIL NIL NIL NIL
67 Oct-22 NIL 1 NIL 1
68 Nov-22 NIL 1 NIL 1
69 Dec-22 NIL NIL NIL NIL
70 Jan-23 NIL NIL NIL NIL
71 Feb-23 NIL NIL NIL NIL
72 Mar-23 NIL 1 NIL 1
73 Apr-23 NIL 1 1 NIL
74 May-23 NIL NIL NIL NIL
75 Jun-23 NIL NIL NIL NIL
76 Jul-23 NIL NIL NIL NIL
77 Aug-23 NIL 1 1 NIL
78 Sep-23 NIL NIL NIL NIL
79 Oct-23 NIL NIL NIL NIL
80 Nov-23 NIL NIL NIL NIL
81 Dec-23 NIL NIL NIL NIL
82 Jan-24 NIL NIL NIL NIL
83 Feb-24 NIL NIL NIL NIL
84 Mar-24 NIL NIL NIL NIL
85 Apr-24 NIL 1 1 NIL
86 May-24 NIL NIL NIL NIL
87 Jun-24 NIL NIL NIL NIL
88 Jul-24 NIL NIL NIL NIL
89 Aug-24 NIL 4 4 NIL
90 Sep-24 NIL NIL NIL NIL
91 Oct-24 NIL NIL NIL NIL
92 Nov-24 NIL NIL NIL NIL
93 Dec-24 NIL 3 NIL 3
94 Jan-25 3 NIL 3 NIL
95 Feb-25 NIL 1 1 NIL
96 Mar-25 NIL NIL NIL NIL
97 Apr-25 NIL NIL NIL NIL
98 May-25 NIL NIL NIL NIL
99 Jun-25 NIL NIL NIL NIL
100 Jul-25 NIL NIL NIL NIL
101 Aug-25 NIL NIL NIL NIL
102 Sep-25 NIL NIL NIL NIL
103 Oct-25 NIL NIL NIL NIL
104 Nov-25 NIL NIL NIL NIL
105 Dec-25 NIL NIL NIL NIL
106 Jan-26 NIL NIL NIL NIL
107 Feb-26 NIL NIL NIL NIL
108 Mar-26 NIL 1 1 NIL
109 Apr-26 NIL NIL NIL NIL
110 May-26 NIL NIL NIL NIL
111 June-26 NIL NIL NIL NIL
  • *Should include complaints of previous months resolved in the current month, if any
  • **Should include total complaints pending as on the last day of the month, if any.
  • ^Average resolution time is the sum total of time taken to resolve each complaint in the current month divided by total number of complaints resolved in the current month.
Trend of annual disposal of complaints
Sr.No Year Carried forward from previous year Received during the year Resolved during the year Pending at the end of the year
1 2017-18 NIL 5 5 NIL
2 2018-19 NIL 4 4 NIL
3 2019-20 NIL 1 1 NIL
4 2020-21 NIL 1 1 NIL
5 2021-22 NIL 8 8 NIL
6 2022-23 NIL 3 3 NIL
7 2023-24 NIL 1 1 NIL
8 2024-25 NIL 9 9 NIL

R K Global Shares & Securities Limited (CIN: U99999MH1995PTC174185) is a member of NSE & BSE & MCX & MSEI with SEBI Registration no: INZ000187132, Depository Participant of NSDL Depository with SEBI Registration nos: IN302453 and IN302951. Corporate office: Flat No.5, Sagar Apartment, 6 Tilak Marg, New Delhi - 110001. Compliance Officer : Mr. Sushil Kumar Dhancholia. Contact number: +91-9811024829. Email ID: compliance@rkglobal.in .

Investments in the securities market are subject to market risks, read all the related documents carefully before investing.

Procedure to file a complaint on SEBI SCORES: Register on the SCORES portal. Mandatory details for filing complaints on SCORES include: Name, PAN, Address, Mobile Number, and E-mail ID. Benefits include effective communication and speedy redressal of grievances.

SEBI has established the SMART ODR Portal for resolving disputes in the Indian Securities Market via online conciliation and arbitration. The investor must first log their grievance directly with the Stock Broker via grievances@rkglobal.in . If the grievance is not satisfactorily redressed by the broker, the investor can escalate it via the SEBI SCORES portal. After exhausting the above options, if the investor remains unsatisfied with the outcome, they can initiate dispute resolution through the SMART ODR Portal.

KYC is one time exercise while dealing in securities markets - once KYC is done through a SEBI registered intermediary (broker, DP, Mutual Fund etc.), you need not undergo the same process again when you approach another intermediary.

Prevent unauthorized transactions in your trading/demat account. Update your mobile number and email ID with your stock broker/depository participant. Receive transaction alerts and information directly from the Exchanges/Depositories on your registered mobile/email at the end of the day.

Stock brokers can accept securities as margin from clients only by way of a 'margin pledge' created in the depository system (w.e.f. September 1, 2020). Update your mobile number & email ID with your stock broker/DP to receive OTPs directly from the depository to execute pledges. Pay a 20% upfront margin of the transaction value to trade in the cash market segment.

Beware of fixed, guaranteed, or regular returns/capital protection schemes. Brokers, their authorized persons, or their associates are not authorized to offer fixed/guaranteed returns or enter into loan agreements to pay interest on client funds. In the event of a broker default, claims for funds or securities under an indicative/guaranteed return arrangement will not be accepted by the Exchange Protection Fund (IPF).

Do not keep funds idle with the Stock Broker. The broker must return any unutilized credit balance to your bank account within three working days if no transaction has been carried out within the last 30 calendar days. Ensure your running account is settled at least once every 90 days (or 30 days if opted).

Periodically check your Securities, Mutual Funds, and Bonds via the Consolidated Account Statement issued electronically by NSDL/CDSL every month.

No need to issue cheques to subscribe to an IPO. Write your bank account number and sign the application form (or use UPI via ASBA) to authorize your bank to make payment only in case of allotment. No refund delays occur since the money remains blocked safely in your own bank account.

Always carry out due diligence and trade exclusively with market intermediaries registered with SEBI/Exchanges. Do not transfer funds for trading purposes to any individual, unauthorized person, or associate of the broker. All financial transactions must happen solely through the broker's pool bank accounts.

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