This document outlines the escalation procedure for a customer's concerns, questions, etc. Customer Support is the appropriate group to receive notifications of customer issues, and from this department, the customer can initiate the escalation process. Technical Support is responsible for and has access to all resources available in providing a solution to a customer problem. If for any reason, a customer feels that the problem is not being given the appropriate attention or priority, the following escalation procedures should be followed.

The following chart outlines the contact information for all customer concerns. If the concern or issue is not addressed to your satisfaction, please contact the agent in the following order.